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Galaxy S8 Wifi Issues

(Topic created: 05-19-2017 12:39 PM)
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Holybob
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Galaxy S Phones

So I am posting here because after research I do not see anyone with this issue and wanted to see if anyone had suggestions on what to do to attempt to fix it. 

 

What will happen is my phone will lose internet connection while connected to my Wifi. As shown in the screen shots below it has the Wifi Symbol along with an exclamation mark. When I go to the Wifi settings it states "Internet may not be available"

 

The only way to fix the issue is to turn the wifi off then back on. Now keep in mind that this does not happen all the time as It will happen spoardically throughout the day and there does not seem to be a specific app that causes this. This has happened while browsing the internet on multiple different browsers and it has happened while watching videos in applications such as Youtube, Twitch, Netflix, Hulu, etc.... This issue only seems to be affecting my galaxy S8 as the other devices on my network does not have this issue including my old Samsung S7 Edge.

 

What I have tried is the following in no particular order 

  • Turned the phone off/on
  • Cleared browser cache
  • Cleared the cache partition
  • Reset my wifi connections
  • Factory reset my phone
  • Reset my router
  • Verified my Router Firmware was up to date
  • Had Verizion send me a replacement phone. Same issue happens

My Router is the Google Onhub

 

Galaxy S8 Screen Shot 1.pngGalaxy S8 Screen Shot 2.png

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477 Replies
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Hey guys, can we get the following information?

 

Model  Number

Baseband Version

Carrier

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Blkparader
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Where do I find model number and baseband version?

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@Blkparader: You can find that information by going to Settings> About Phone

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Blkparader
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@SamsungMichelle wrote:

Hey guys, can we get the following information?

 

Model  Number

Baseband Version

Carrier


@SamsungMichelle

Model Number: SM-G950U1

Baseband Version: G950U1UEU5CRH3

Carrier: Verizon 

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SamsungKim1
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Can I get you to send me your IMEI number via private message?

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userj5H3ymLUfT
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Model SM-g955FD

G955FXXU3CRGH

 

SAME problem, please help

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userayaRpchZh1
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Hi-

I have a similar problem.  My S-8 isn't connecting regularly to my home wifi.  it works everywhere else - no problem.  

At home I connect sometimes and other times I get the exclammation point.  It doesn't disconnect once connected.  i can leave home for 10 minutes and come back and then my phone won't connect.  
I have tried all of the tricks noted in the forum.  I have contacted my ISP and they say that everything is working correctly.  All other cell phones in our home (iphones) all connect without a problem.  

This all did start when we got a new router from Century link in the late spring.  I'm not sure if there is a phone setting I need to change or what-- very frustrating.

 

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usertbG7cM4ZQU
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Same issue here... this exclamation point is very frustrating!

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Blkparader
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How many here that have the ! Issue have CenturyLink as your internet provider? 

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userYRA2NfWaWa
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Model Number:

SM-N950U

 

Baseband Version:

N950USQS5CRI4

 

Carrier:

Verizon

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