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Galaxy S9 Camera Mode switching issue

(Topic created: 03-04-2019 09:29 AM)
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usertTmaRNyEeB
Constellation
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Galaxy S Phones

Ever since the android pie update whenever I switch to take video instead of photos it freezes as if encountering issues transitioning. Things finally go back to normal after 30-45 seconds. 

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Rydah
Samsung Care Ambassador
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Galaxy S Phones

Hey @usertTmaRNyEeB, that is definitely not normal.

 

  • Can you try clearing the system cache? (a guide can be found here.)
  • If clearing the cache doesn't work, you may need to clear the app data for the Camera app. This can be done by going to Settings>Apps>Camera>Storage>Clear data (This will default the camera app to default settings.)

Hope that helps!

 


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
usertTmaRNyEeB
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Galaxy S Phones

i should have figured clearing the app data would fix it haha, thanks!

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Rydah
Samsung Care Ambassador
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Galaxy S Phones

You got it bud! Hope you have a great rest of your day!

 


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.