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Heart rate sensor not working on S10. Any suggestions?

(Topic created: 04-29-2022 07:23 PM)
ricwms
Asteroid
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Galaxy S Phones
Heart rate sensor not working on S10? Any suggestions? 
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S10JM
Asteroid
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Galaxy S Phones

I installed the latest version of Samsung Health (6.22.0.069) & my heart rate & oxygen sensors are working again!

useraPGcP3YrTa
Constellation
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Galaxy S Phones

Mine started working again without me doing anything! They must have fixed it when I wasn't looking...

 

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Kantos
Constellation
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Galaxy S Phones
Phone did update this morning and like many others, now the heart rate sensor does NOT work when it did prior to this update.  SAMSUNG PLEASE FIX.
EllenD
Constellation
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Galaxy S Phones

I'm not sure what they fixed on this update, but I wish we had the option to go back to the old version until they get this heart rate section fixed!!! I can't believe that Samsung has been silent on this problem!!!

useraPGcP3YrTa
Constellation
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Galaxy S Phones

I called Samsung to find out how to get the sensor back after the Update. When they found out why I called they pretended that they could no longer hear me and, after saying "Hello" several times, they hung up!

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DAE51D
Cosmic Ray
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Galaxy S Phones

Yeah, **bleep**. How can something so obvious be so broken. This whole UI 4.x blows. My phone was the best I'd ever had before. Ran nice and cool, no lag, no studdering, I didn't even have to think about the phone. Now after both updates 4.0 and 4.1 it's garbage. It reboots by itself all the time. it starts chugging/lagging after hours of use. It gets hot. I've purged the cache partition several times, and it works for a while then back to this nightmare. Very disappointing.

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Stefan042
Constellation
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Galaxy S Phones

Samsung, any ETA for resolving? 

Clearly it's still an issue and you'd save a call to support.

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Nick77
Astronaut
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What's going on with the heart ❤️ sensor...are you guys reading these messages or you ignoring the masses...when will this be fix...or are you using the update to crash people phone so they will get a new on...clearly everyone is having a problem & are waiting for some answers or results.
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Googlegeek
Astronaut
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Galaxy S Phones

Same here. I just posted this same issue on a new thread. This is unexceptable. I reinstalled the app and now there are empty links spots where you press. 

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user2erfruqeJq
Constellation
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Galaxy S Phones

Same issue here post update.

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