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4 weeks ago in
Galaxy S PhonesSolved! Go to Solution.
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3 weeks ago in
Galaxy S PhonesHello, thanks for reaching out about this. I can see how annoying it is to lose connection only on a single phone to your Wi-Fi 6. Seeing as other devices do not have this intermittence, we can narrow it down to the S20 FE itself. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address: https://www.samsung.com/us/support/troubleshooting/TSG01001559/
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-
3. Private Message: https://bit.ly/3hzZfw8
If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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4 weeks ago in
Galaxy S Phones- Mark as New
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4 weeks ago in
Galaxy S Phones- Mark as New
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4 weeks ago in
Galaxy S Phones- Mark as New
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3 weeks ago in
Galaxy S PhonesHello, thanks for reaching out about this. I can see how annoying it is to lose connection only on a single phone to your Wi-Fi 6. Seeing as other devices do not have this intermittence, we can narrow it down to the S20 FE itself. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address: https://www.samsung.com/us/support/troubleshooting/TSG01001559/
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-
3. Private Message: https://bit.ly/3hzZfw8
If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html