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Original topic:

Laptop and S10e Bluetooth paired but not connected?

(Topic created: 03-22-2023 08:27 AM)
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Lifelongyankee
Astronaut
Options
Galaxy S Phones

My S10e and my laptop are Bluetooth "paired", but am unable to "connect". What step am I missing?

 

 

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S Phones

Hello, thank you for your feedback. I understand your concerns with wanting to connect your phone to your laptop and I will be more than happy to look into this with you. 

 

You can use the Link to Windows feature with your phone and Windows 10 PC. Available screens and settings may vary by software version and model. Link to Windows is not available on MAC Computers. 

 

Before you start be sure that your PC is up-to-date and that a Microsoft Account is added. 

Open Settings on your PC 

Select Update and Security 

Select Check for Updates

Allow all updates to download and install 

 

On your PC select start and open settings 

Select Accounts and then select Your Info

If needed sign in with a Microsoft Account 

Follow the prompts to complete setup 

 

The Link to Windows feature may already be built into your phone if not you can download it directly from the playstore.

Be sure to have your phone app installed on your Windows 10 PC 

Navigate to open the Your Phone app on your PC 

Select open your phone on your PC 

Select the checkbox and a QR code will appear 

Swipe down on your phone screen to open the quick settings panel 

Tap Link to Windows

Tap Link your phone to your PC on your phone's screen 

Tap Continue and Scan the QR code to log into the same Microsoft account that is on your computer 

Tap Continue and follow the permissions 

 

If you have any difficulty setting up Link to Windows or you need to unlink a device, contact Microsoft Support https://support.microsoft.com/en-us/topic/troubleshooting-the-phone-link-app-82b6c6aa-544e-d4af-fd5d...

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3 Replies
DirtyRider
Constellation
Options
Galaxy S Phones
Did you go into your connection settings and increase your upload speed by turning on mobile data even when Wi-Fi is used?
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Lifelongyankee
Astronaut
Options
Galaxy S Phones
For the phone? Have tried but cannot find that option. Where in "settings"?
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Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S Phones

Hello, thank you for your feedback. I understand your concerns with wanting to connect your phone to your laptop and I will be more than happy to look into this with you. 

 

You can use the Link to Windows feature with your phone and Windows 10 PC. Available screens and settings may vary by software version and model. Link to Windows is not available on MAC Computers. 

 

Before you start be sure that your PC is up-to-date and that a Microsoft Account is added. 

Open Settings on your PC 

Select Update and Security 

Select Check for Updates

Allow all updates to download and install 

 

On your PC select start and open settings 

Select Accounts and then select Your Info

If needed sign in with a Microsoft Account 

Follow the prompts to complete setup 

 

The Link to Windows feature may already be built into your phone if not you can download it directly from the playstore.

Be sure to have your phone app installed on your Windows 10 PC 

Navigate to open the Your Phone app on your PC 

Select open your phone on your PC 

Select the checkbox and a QR code will appear 

Swipe down on your phone screen to open the quick settings panel 

Tap Link to Windows

Tap Link your phone to your PC on your phone's screen 

Tap Continue and Scan the QR code to log into the same Microsoft account that is on your computer 

Tap Continue and follow the permissions 

 

If you have any difficulty setting up Link to Windows or you need to unlink a device, contact Microsoft Support https://support.microsoft.com/en-us/topic/troubleshooting-the-phone-link-app-82b6c6aa-544e-d4af-fd5d...