There are several possible factors why sound is not playing from the headphones. It could be as simple as the volume is too low, or possible physical damage to the headphones. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001072/
If you are still experiencing these symptoms after the troubleshooting provided, I would like to look into what options we have available. Can you please provide me with your full model number and IMEI in a private message: http://bit.ly/2JH2rq2
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
There are several possible factors why sound is not playing from the headphones. It could be as simple as the volume is too low, or possible physical damage to the headphones. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001072/
If you are still experiencing these symptoms after the troubleshooting provided, I would like to look into what options we have available. Can you please provide me with your full model number and IMEI in a private message: http://bit.ly/2JH2rq2
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
