JUMP TO SOLUTION Solved

Original topic:

Network Unlocking in Kenya

(Topic created: 04-08-2024 01:19 AM)
687 Views
ithagu1
Asteroid
Options
Galaxy S Phones

I'm based in Kenya..

I buy, repair and resale Samsung phones from eBay. I always have full details of the sellers, individual or business. My problem is, occasionally I will find out that the phone I bought is locked to certain carriers and can't be used in Kenya. Is there a way that Samsung can assist in unlocking such phones since there's proof of purchase? 

 

Kindly advice.

1 Solution


Accepted Solutions
Solution
Bigsisanator
Asteroid
Options
Galaxy S Phones
Call customer service and ask them to unlock it and provide that proof or they may ask for it

View solution in context

7 Replies
Solution
Bigsisanator
Asteroid
Options
Galaxy S Phones
Call customer service and ask them to unlock it and provide that proof or they may ask for it
ithagu1
Asteroid
Options
Galaxy S Phones

I did send Vodafone a tweet on this, and their answer was that they can only UNLOCK the phone if the request is made by the person who bought the phone from one of their outlets. 

Bigsisanator
Asteroid
Options
Galaxy S Phones
Call samsung directly....do not tweet or anything over social media....the store's can't help
GaryB82
Epic Samsung Care Ambassador
Options
Galaxy S Phones
The carrier the phone was purchased from is who has to unlocked them


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


0 Likes
peahead
Astronaut
Options
Galaxy S Phones
I need to know how to unlock my phone
0 Likes
LongHiker
Legendary Samsung Care Ambassador
Options
Galaxy S Phones

@ithagu1 Personally, I think that your best solution is to contact the seller and arrange for a return of any phone which you determine is still locked on a carrier. It is difficult enough to get an issue like this resolved when you live in the US. Trying to do it from another country just adds even more difficulty. 

ithagu1
Asteroid
Options
Galaxy S Phones

I have done a little survey on this and if I compare third party UNLOCKING service vs re-posting the phone back to UK, reposting fee is double the Unlocking expense. 

These companies just push law abiding citizens to the high dirty walls. 

 

0 Likes