Network Unlocking in Kenya

[ithagu1]

I'm based in Kenya..

I buy, repair and resale Samsung phones from eBay. I always have full details of the sellers, individual or business. My problem is, occasionally I will find out that the phone I bought is locked to certain carriers and can't be used in Kenya. Is there a way that Samsung can assist in unlocking such phones since there's proof of purchase? 

Kindly advice.

[Bigsisanator · Accepted solution]

Call customer service and ask them to unlock it and provide that proof or they may ask for it

[ithagu1]

I did send Vodafone a tweet on this, and their answer was that they can only UNLOCK the phone if the request is made by the person who bought the phone from one of their outlets. 

[Bigsisanator]

Call samsung directly....do not tweet or anything over social media....the store's can't help

[I_amthaQueen]

Hi, I recently left my ex he told me to get a phone thru his serveice.. big mistake I did, and I paid it oin full!over a 1000, I left and I was going to switch carriers cause I didn't like he had control.. and now I can't get in it as spectrum locked my phone.. what can I do, it's not a month old!

[LongHiker]

@I_amthaQueen I would guess that you would need to contact a lawyer to see if there is any action that you can take. 

[GaryB82]

The carrier the phone was purchased from is who has to unlocked them

[peahead]

I need to know how to unlock my phone

[LongHiker]

@ithagu1 Personally, I think that your best solution is to contact the seller and arrange for a return of any phone which you determine is still locked on a carrier. It is difficult enough to get an issue like this resolved when you live in the US. Trying to do it from another country just adds even more difficulty. 

[ithagu1]

I have done a little survey on this and if I compare third party UNLOCKING service vs re-posting the phone back to UK, reposting fee is double the Unlocking expense. 

These companies just push law abiding citizens to the high dirty walls.