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Samsung s20 ultra dropping WiFi connection constantly

(Topic created: 09-25-2020 11:45 AM)
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user68dGQIWk58
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Had new Samsung galaxy s20 ultra less than a week now and it constantly drops WiFi connection at home. Cannot reconnect without rebooting phone.

Samsung knows of this issue but no fix. Cannot get to speak to anyone for support due to Covid-19.

Now want to return the phone but again cannot contact anyone to sort return.

What do I do?? 

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AlexisC
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I had the exact same problem with my Ultra. I even performed a factory reset. I took the unit to the service center and they said they needed to replace the main board. I could not accept a repaired $1300 phone, so I asked to replace my unit instead.

 

 Call your country's Samsung hotline. It'll take a while due to the quarantine, but they'll do something. 

userGzTfHSOWW8
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Hi

I have the same issues and i resolved my issue now. The s20 talks to the router on a 5ghz wifi network eventhough it says it is connected to the slower 2.1 ghz. So be sure the 5 ghz network on your router is enabled and be sure you use the 5ghz wifi name ( if you have different wifi network names) . After the reset of the router my speed was the speed of my home network and never saw a drop yet.

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user9gl4KG1w7w
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Same issue. My s20 doesn't drop the wifi but reduces the speed to under 50 mbs from 800+. I constantly have to turn off wifi and turn it back on to keep the bandwidth up. My wife's 10s does the same thing. Have reset the router's etc. Never had this problem until after the 10s. My note9 that I just traded for the s20 never had this issue. Samsung needs to get this fixed or I'm trading back to my Note9.

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Samsung_RmGNhA7
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I am having this same issue with my Galaxy S20 Ultra.  I have issues when connected to my home WIFI which is run through a Google WIFI point.  I will loose connection on my phone and when I go into WIFI settings it says the phone is connected to my WIFI without internet.  No other device on my network has any issues at all and neither did my Note 10 Plus.  My carrier is Straight Talk on AT&T's network (irrelevant) and my Internet provider is Spectrum (irrelevant).  This is an obvious issue with the WIFI on the S20.

Members_sagEt1H
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