Original topic:

Secure Folder Issue - Can't access S20

(Topic created: 4 weeks ago)
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Galaxy S Phones

When I go into the Galaxy store to try to install the Secure Folder app, it says it's already installed, but it's greyed out. 

When I go to "Security and Privacy" (within settings) it says "Security policy prevents the installation of Secure Folder." 

It's my phone, not owned by a company or anyone else... Can anyone assist me with how to fix this please? I'd rather not, but obviously, I'll do a factory reset if I need to.

Thanks in advance!

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