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Locked out of Secure Folder

(Topic created: 3 weeks ago)
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Slaze
Constellation
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Galaxy S Phones
I forgot my password and locked myself out of my samsung secure folder. I am just wondering what I can do to correct this. Any suggestions? 
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SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Hey there, welcome to the Community, and thank you for reaching out about this. I can see how frustrating it is to not be able to access your Secure Folder and items. First, try the steps @Dj_Damjano provided. If the steps did not help, for the best assistance, you should contact our Samsung Accounts team. You can reach them by calling 1-855-795-0509. You will be in good hands there!

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Dj_Damjano
Galaxy
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Galaxy S Phones
Have you tried the following:
Open Secure Folder
Tap Forgot password
Sign in with your Samsung Account
Tap Reset password in the pop-up box
Enter a new password 
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SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Hey there, welcome to the Community, and thank you for reaching out about this. I can see how frustrating it is to not be able to access your Secure Folder and items. First, try the steps @Dj_Damjano provided. If the steps did not help, for the best assistance, you should contact our Samsung Accounts team. You can reach them by calling 1-855-795-0509. You will be in good hands there!

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