JUMP TO SOLUTION Solved

Original topic:

Smart Switch will not transfer text messages from S7 to S10e

(Topic created: 06-19-2023 03:50 PM)
8436 Views
zoff
Asteroid
Options
Galaxy S Phones

Help!  I am finally putting my S7 out of it's misery and I am "upgrading" to an S10e (Verizon).  When I used Smart Switch to transfer everything over, for some reason it will not transfer my text messages.  On the S7, I used the Samsung Messages app (Version 4.4.30.59) and the S10e also uses the Samsung Messages app (version 13.1.23.11).  I have also tried backing up my text message data using google but this did not work either.  Are there any solutions to this problem?

1 Solution


Accepted Solutions
Solution
bill-e
Cosmic Samsung Care Ambassador
Options
Galaxy S Phones

https://youtu.be/Ktv9iC9bRG0

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro

View solution in context

How to Transfer Text Messages to a New Phone (Move, Backup, Restore SMS)
4 Replies
Solution
bill-e
Cosmic Samsung Care Ambassador
Options
Galaxy S Phones

https://youtu.be/Ktv9iC9bRG0

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
How to Transfer Text Messages to a New Phone (Move, Backup, Restore SMS)
zoff
Asteroid
Options
Galaxy S Phones

thanks for your response Bill.  It took awhile, but SMS backup & restore worked.

JaredTL
Cosmic Ray
Options
Galaxy S Phones
There should be a section at the bottom that says what can't be transferred and give you the reasons why when you click on it.
Jared Love
zoff
Asteroid
Options
Galaxy S Phones

Thanks for your response but at the end of the transfer, all Smart Switch says is what transferred and what didn't and it did not provide a reason why.  When you click on the "link", it just took you to the Samsung website.