Smart Switch will not transfer text messages from S7 to S10e

[zoff]

Help!  I am finally putting my S7 out of it's misery and I am "upgrading" to an S10e (Verizon).  When I used Smart Switch to transfer everything over, for some reason it will not transfer my text messages.  On the S7, I used the Samsung Messages app (Version 4.4.30.59) and the S10e also uses the Samsung Messages app (version 13.1.23.11).  I have also tried backing up my text message data using google but this did not work either.  Are there any solutions to this problem?

[bill-e · Accepted solution]

https://youtu.be/Ktv9iC9bRG0

[zoff]

thanks for your response Bill.  It took awhile, but SMS backup & restore worked.

[JaredTL]

There should be a section at the bottom that says what can't be transferred and give you the reasons why when you click on it.

[zoff]

Thanks for your response but at the end of the transfer, all Smart Switch says is what transferred and what didn't and it did not provide a reason why.  When you click on the "link", it just took you to the Samsung website.