Solved: Unable to receive text notifications from one of m... - Samsung Community

Joshnaz · ‎09-19-2023

Unable to recieve notifications from one of my contacts. Under conversation settings it says notifications from this category are blocked

dizzydz · ‎10-19-2023

Hi. So I was having the EXACT same issue. All of a sudden I stopped getting notifications for my mom's texts. FYI - I have a Samsung Note20 Ultra. I figured this out on my own after I was told by support from the members app that the only way to fix it was to factory reset...which I was unwilling to do.

Here is what solved it for me:

I figured out that SOMEHOW my mom was added to a notification category that had been blocked:

Well.. after MANY hours of searching and trouble shooting I FINALLY found THIS:

So I went into messages, clicked into my mom's chat conversation, then clicked on the 3 dots by her name:

then clicked on notification sound:

then RESET and reset:

Once I reset the notification sound, notifications started working again!!

Also... just FYI, I changed her chat sound back to the custom sound I had for her previously and the notifications are STILL working.

Who knows why this worked or why it blocked that category I have been using the same custom sound for her for YEARS... but

Hopefully this fix works for you too!!

View solution in context

Samsung_Moderator · ‎09-19-2023

Hello there!

Thanks for reaching out for assistance.

It definitely can be frustrating not being able to receive text notifications from a specific contact.

Let's make sure the notifications are "enabled" for that conversation in the Messages app.

Navigate to the messages app > find the conversation > long press on the conversation > tap on the menu option > tap on notification option > toggle on show notifications.

I hope this helps!

Feel free to reach back out to us if you still need any assistance.

Joshnaz · ‎09-19-2023

Notifications are on. Under notifications categories when I click on that specific contact they are the only one who has "notifications from this category are blocked"

Picksomething4me · ‎09-19-2023

Can you try deleting that contact then adding them again?

Joshnaz · ‎09-20-2023

Did not work

DHerron · ‎09-27-2023

I have the same issue, is there a solution for this?

Joshnaz · ‎09-27-2023

Got no solution yet. Even tried resetting all app settings

DHerron · ‎09-28-2023

Took phone to Samsung Service center and to T-Mobile service and neither could fix/resolve the issue. Had app setting reset too, deleted contact and history, etc. Service has spent many hours, however I feel it was the last pushed update that caused this issue. I have an S20, and hope they can find a solution soon.

HoneyBee19 · ‎10-19-2023

Dear Samsung, the problem is escalating please fix it! No more updates until this problem is fixed!

dizzydz · ‎10-19-2023

Finally figured out a fix for this that worked for me!

https://us.community.samsung.com/t5/Galaxy-S-Phones/Unable-to-receive-text-notifications-from-one-of...

Original topic:

Unable to receive text notifications from one of my contacts

Original topic:

Unable to receive text notifications from one of my contacts

1 Solution