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Original topic:

Unable to receive text notifications from one of my contacts

(Topic created: 10-19-2023 07:36 PM)
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Joshnaz
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Unable to recieve notifications from one of my contacts. Under conversation settings it says notifications from this category are blocked

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Samsung_Moderator
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Hello there!

 

Thanks for reaching out for assistance.

 

It definitely can be frustrating not being able to receive text notifications from a specific contact.

 

Let's make sure the notifications are "enabled" for that conversation in the Messages app.

 

Navigate to the messages app > find the conversation > long press on the conversation > tap on the menu option > tap on notification option > toggle on show notifications.

 

I hope this helps!

 

Feel free to reach back out to us if you still need any assistance.

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Joshnaz
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Notifications are on. Under notifications categories when I click on that specific contact they are the only one who has "notifications from this category are blocked"
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Can you try deleting that contact then adding them again?
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Joshnaz
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Did not work
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DHerron
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I have the same issue, is there a solution for this?

 

Joshnaz
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Got no solution yet. Even tried resetting all app settings
DHerron
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Took phone to Samsung Service center and to T-Mobile service and neither could fix/resolve the issue.  Had app setting reset too, deleted contact and history, etc.  Service has spent many hours, however I feel it was the last pushed update that caused this issue.  I have an S20, and hope they can find a solution soon.

HoneyBee19
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Dear Samsung, the problem is escalating please fix it! No more updates until this problem is fixed!
dizzydz
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