Original topic:

Video calls S10 to S22+

(Topic created: 10-16-2024 10:30 AM)
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G-ProPIA
Comet
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Galaxy S Phones
Why do video calls not work anymore? Tjey used to work from S10 to S22+ or vice versa. Not anymore. As soon as the other party accepts, it hangs up the call. 
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usergwDstTJZt8
Constellation
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Galaxy S Phones
I just upgraded from the S10 to the S24 ultra and dealing with the same issue. Searching for a solution
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SamsungRyder
Community Manager
Community Manager
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Galaxy S Phones

Hello, thanks for reaching out about video calling. What application(s) are you trying to use video calling on? This can help narrow down what is being troubleshot. In the meantime, you can clear the cache of whatever app is involved using this guide: https://www.samsung.com/us/support/answer/ANS10001372/ 

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