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Original topic:

document scanner has stopped scanning

(Topic created: 09-25-2020 09:03 AM)
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userh8P9oJR8pU
Asteroid
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Galaxy S Phones

My Phone sanner is not working any more.  Yellow "tap to scan" box image is not showing. I have the setting set to screen optimiser. 

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LongHiker
Legendary Samsung Care Ambassador
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Galaxy S Phones

Go into Camera settings -> Scene optimizer and verify that "Document scan" is enabled. 

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Solution
LongHiker
Legendary Samsung Care Ambassador
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Galaxy S Phones

Go into Camera settings -> Scene optimizer and verify that "Document scan" is enabled. 

userh8P9oJR8pU
Asteroid
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Galaxy S Phones

Yes all the settings are selected

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LongHiker
Legendary Samsung Care Ambassador
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Galaxy S Phones

Have you tried opening the Camera settings and clicking "Reset settings"?

userh8P9oJR8pU
Asteroid
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Galaxy S Phones

That did not work. 

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LongHiker
Legendary Samsung Care Ambassador
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Galaxy S Phones

Does it work if you are booted in safe mode? 

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userh8P9oJR8pU
Asteroid
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Galaxy S Phones

Yes it does

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LongHiker
Legendary Samsung Care Ambassador
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