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Galaxy S10 mobile hotspot stopped working properly

(Topic created: 12-11-2022 11:05 AM)
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TacoMaster63
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Hi. Recently my Samsung Galaxy s10 hotspot stopped working properly. I can connect devices to my phone's hotspot, but they all get an exclamation mark over the wifi symbol. And on apple devices, it says no internet connection in the settings. 

 
image
 
If there's anything I can change to fix it, please let me know. I have cleared cache through recovery mode, I have restarted the phone, I have turned airplane mode on and off, I have tried 5ghz and 2.4, all with no success.
 
Thanks guys!

 

 

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Samsung_Moderator
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Hello, thank you for your feedback. I understand how frustrating this situation must be for you. If you are having trouble with the Mobile Hotspot feature on your phone it could be a problem with your carrier or your mobile data connection. 

 

You could try to fix the issue by performing a software update or by doing a factory reset. I am including a link to a guide with some helpful troubleshooting steps https://www.samsung.com/us/support/troubleshooting/TSG01001245/.

 

If you are still having trouble connecting to the mobile hotspot we recommend reaching out to your service provider or having the phone evaluated by a certified technician. 

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location  or by calling customer support at 1-800-726-7864.

 

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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13 Replies
LongHiker
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@TacoMaster63 In your screenshot, Mobile Hotspot is turned off. Have you tried turning it on? 

TacoMaster63
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Yes, I turned it off for now to save battery.
TacoMaster63
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I can turn it on a send a picture from my iPad too
TacoMaster63
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This is my ipad mini 5. And I've tried on multiple other devices too. And yes, hotspot is switched on20221211_131744_1627_1670786266.jpg
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KennewickMan
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Check with your service provider and make sure your account and plan didn't lose your mobile Hotspot add-on, for whatever reason.
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TacoMaster63
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I share a plan with my parents and they can still use the hotspot. As a matter of fact, they're using it right now. Lol
TheyKnownTee
Cosmic Ray
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What did you do to your hotspot🤣🤣😂
TacoMaster63
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I just started trash talking it 🤣🤣

Maybe not the best idea?
KennewickMan
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Tried turning off auto Hotspot?
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