Hi. Recently my Samsung Galaxy s10 hotspot stopped working properly. I can connect devices to my phone's hotspot, but they all get an exclamation mark over the wifi symbol. And on apple devices, it says no internet connection in the settings.
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Hello, thank you for your feedback. I understand how frustrating this situation must be for you. If you are having trouble with the Mobile Hotspot feature on your phone it could be a problem with your carrier or your mobile data connection.
You could try to fix the issue by performing a software update or by doing a factory reset. I am including a link to a guide with some helpful troubleshooting steps https://www.samsung.com/us/support/troubleshooting/TSG01001245/.
If you are still having trouble connecting to the mobile hotspot we recommend reaching out to your service provider or having the phone evaluated by a certified technician.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html