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Galaxy S PhonesSolved! Go to Solution.
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Galaxy S PhonesHello, welcome to the Community, and thanks for reaching out. I can understand the frustration of One UI Home crashing when accessing recent apps, and would like to look further into this for you, in addition to what @Robin621k suggested to do.
First, let's see if third-party applications are the root cause of this behavior. You can check with Safe mode: https://www.samsung.com/us/support/answer/ANS00062983/
If One UI Home does not crash in Safe mode, then uninstall third-party applications until proper behavior is restored.
If it still crashes under Safe mode, then it may be time to try a factory reset. Make sure to back up everything prior (https://www.samsung.com/us/support/answer/ANS00060517/) and then perform the factory reset, giving your device a fresh start: https://www.samsung.com/us/support/answer/ANS00062029/
Here is also the guide on troubleshooting freezing and crashing of your Samsung device: https://www.samsung.com/us/support/troubleshoot/TSG10001440/
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-
3. Private Message: https://bit.ly/3hzZfw8
If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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Galaxy S Phones![Samsung Moderator Samsung Moderator](/i/rank_icons/moderator.gif)
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Wednesday in
Galaxy S PhonesHello, welcome to the Community, and thanks for reaching out. I can understand the frustration of One UI Home crashing when accessing recent apps, and would like to look further into this for you, in addition to what @Robin621k suggested to do.
First, let's see if third-party applications are the root cause of this behavior. You can check with Safe mode: https://www.samsung.com/us/support/answer/ANS00062983/
If One UI Home does not crash in Safe mode, then uninstall third-party applications until proper behavior is restored.
If it still crashes under Safe mode, then it may be time to try a factory reset. Make sure to back up everything prior (https://www.samsung.com/us/support/answer/ANS00060517/) and then perform the factory reset, giving your device a fresh start: https://www.samsung.com/us/support/answer/ANS00062029/
Here is also the guide on troubleshooting freezing and crashing of your Samsung device: https://www.samsung.com/us/support/troubleshoot/TSG10001440/
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-
3. Private Message: https://bit.ly/3hzZfw8
If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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