Original topic:

Apps not working on wifi

(Topic created: 04-13-2024 05:51 PM)
502 Views
KZ_2021
Astronaut
Options
Galaxy S21

Some apps no longer works when connected to wifi, for example, tictok, Citibank, and many other banking apps. Tried on different wifi, all apps are updated to the lastest, same issue.


It happened after last phone software update. Please check.
5 Replies
RyanSr
Comet
Options
Galaxy S21
That's a strange one, make sure the app is updated. Sometimes when an app is outdated it can cause the app not to work correctly. When an OS first is released sometimes apps are not compatible until their dev updates it, kinda like with a beta OS. Some apps may have an issue when 6.1 is released but really shouldn't and security updates shouldn't cause an issue as they are normally just bug fixes.
0 Likes
LongHiker
Legendary Samsung Care Ambassador
Options
Galaxy S21
Are you by chance using some type of secure wifi setting? These often involve using a VPN, which could cause issues for some apps.
0 Likes
KZ_2021
Astronaut
Options
Galaxy S21
No, no vpn or secure wifi. Nothing changed in the last 3 days.
0 Likes
KZ_2021
Astronaut
Options
Galaxy S21
Just an update, the problem are fixed somehow. Now both tictok and banking apps work over WiFi.
I did a cache clean up from the boot screen. Not sure if that made the difference.
LongHiker
Legendary Samsung Care Ambassador
Options
Galaxy S21

@KZ_2021 Wiping the device cache partition certainly could have been the fix for this issue. 

0 Likes