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Original topic:

Contact "Favorites" does not override in Do Not Disturb

(Topic created: 09-29-2022 04:57 AM)
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jen71
Astronaut
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Galaxy S21

Favorites are supposed to be able to call and override do not disturb. Unfortunately an emergency in the middle of the night made me realize that it doesn't appear to be working. Any way to resolve?

2 Replies
user751201tmO21
Honored Contributor
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Galaxy S21
Set the Exception in DND
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Solution
LongHiker
Legendary Samsung Care Ambassador
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Galaxy S21

@jen71 Check to ensure that this exception is enabled:

  1. Open settings
  2. Click on Notifications
  3. Click on Do not disturb
  4. Under Exceptions, click on Call, messages, and conversations. 
  5. Click on Calls
  6. Ensure that it is set to Favorite contacts only
  7. Click on Messages
  8. Ensure that it is set to Favorite contacts only