JUMP TO SOLUTION Solved

Original topic:

Galaxy S21 5G Gallery app crashing after transferring photos from camera

(Topic created: 01-12-2022 08:26 PM)
2299 Views
deeteedub
Asteroid
Options
Galaxy S21

Suddenly today, after having this phone for about a month, the gallery app keeps crashing every time I open it.  I have tried rebooting.  I have cleared the cache.  I have cleared the app data.  I have tried Safe Mode.  It still crashes every time.  I haven't installed any 3rd party apps recently so I don't believe it's a bad conflict.  Any ideas?

1 Solution


Accepted Solutions
Solution
deeteedub
Asteroid
Options
Galaxy S21

After doing some investigating, I found out it was due to a corrupt photo file that had been transferred to my phone from a camera.  I deleted those photos and now it's working OK. Thanks for reaching out.

View solution in context

2 Replies
User_name
Black Hole
Options
Galaxy S21

does it crash when you try to do something in the gallery app? or is it random? 

submit an error report when it crashes again

Samsung Members app > Get help > Send feedback > Error reports

Solution
deeteedub
Asteroid
Options
Galaxy S21

After doing some investigating, I found out it was due to a corrupt photo file that had been transferred to my phone from a camera.  I deleted those photos and now it's working OK. Thanks for reaching out.