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Original topic:

Galaxy S21 5G Gallery app crashing after transferring photos from camera

(Topic created: 01-13-2022 12:14 PM)
deeteedub
Asteroid
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Galaxy S21

Suddenly today, after having this phone for about a month, the gallery app keeps crashing every time I open it.  I have tried rebooting.  I have cleared the cache.  I have cleared the app data.  I have tried Safe Mode.  It still crashes every time.  I haven't installed any 3rd party apps recently so I don't believe it's a bad conflict.  Any ideas?

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2 Replies
iamblue
Black Hole
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Galaxy S21

does it crash when you try to do something in the gallery app? or is it random? 

submit an error report when it crashes again

Samsung Members app > Get help > Send feedback > Error reports

Solution
deeteedub
Asteroid
Options
Galaxy S21

After doing some investigating, I found out it was due to a corrupt photo file that had been transferred to my phone from a camera.  I deleted those photos and now it's working OK. Thanks for reaching out.