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01-12-2022 08:26 PM (Last edited 01-18-2022 01:12 PM by SamsungAdam ) in
Galaxy S21Suddenly today, after having this phone for about a month, the gallery app keeps crashing every time I open it. I have tried rebooting. I have cleared the cache. I have cleared the app data. I have tried Safe Mode. It still crashes every time. I haven't installed any 3rd party apps recently so I don't believe it's a bad conflict. Any ideas?
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01-13-2022 12:14 PM in
Galaxy S21After doing some investigating, I found out it was due to a corrupt photo file that had been transferred to my phone from a camera. I deleted those photos and now it's working OK. Thanks for reaching out.
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01-13-2022 12:03 PM in
Galaxy S21does it crash when you try to do something in the gallery app? or is it random?
submit an error report when it crashes again
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01-13-2022 12:14 PM in
Galaxy S21After doing some investigating, I found out it was due to a corrupt photo file that had been transferred to my phone from a camera. I deleted those photos and now it's working OK. Thanks for reaching out.