JUMP TO SOLUTION Solved

Original topic:

Galaxy S21 Ultra Keep RESTARTING

(Topic created: 02-16-2021 06:38 AM)
12670 Views
Aromate
Galaxy
Options
Galaxy S21
My Galaxy S21 Ultra 5G keep restarting. I don't know what is the problem?

1 Solution


Accepted Solutions
Solution
Stephanie Nikki
Black Hole
Options
Galaxy S21

You can try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001475 

If the phone continues to restart randomly, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

10 Replies
Patriot1776USA
Black Hole
Options
Galaxy S21
Maybe try a phone restart
0 Likes
Reply
Aromate
Galaxy
Options
Galaxy S21
Just today the phone restart 3 times.
0 Likes
Reply
joe412
Asteroid
Options
Galaxy S21
did you resolve this? having same issue
0 Likes
Reply
Options
Galaxy S21

what is your software version?

settings - about - software info - baseband

 

thanks

0 Likes
Reply
Aromate
Galaxy
Options
Galaxy S21
G998U1UEU1AUAJ
0 Likes
Reply
Options
Galaxy S21

i have the same version, but its not happening on my device.

you should report it to samsung members app.

0 Likes
Reply
Aromate
Galaxy
Options
Galaxy S21
G998U1UEU1AUAJ
0 Likes
Reply
userj5CVQwx8DK
Constellation
Options
Galaxy S21

Same issue with me bought from dubai  

0 Likes
Reply
Solution
Stephanie Nikki
Black Hole
Options
Galaxy S21

You can try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001475 

If the phone continues to restart randomly, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.