Galaxy S21 Ultra creates duplicate (dual) Google apps

[userhbNGhPkv3I]

Hello there,

I would appreciate to have solution for the duplicate apps that appeared in my Galaxy S21 U few days ago and they are consuming battery. I noticed that the issue is with Google Apps.

- Android System WebView

- Google Play services

- Google Chrome

I am attaching screenshots of my app listing.

Thanks in advance,

Dave

[bill-e]

I would try wiping the data partition: 

- If your device is powered on, turn it off completely

- Press and hold the Volume Up button and the Power key

- Once the logo shows, release both keys and wait until the device enters the recovery mode.

- Using the Volume Down key, highlight Wipe cache partition, and then press the Power key to select it.

- Highlight Yes, and press the Power key again.

- Navigate to Reboot and press the Power key to reboot your device.

If that doesn't help then submit an error report:

Right after the issue appears, please submit an Error Report. Samsung Members app->Get Help->Feedback->Error Reports

[userhbNGhPkv3I]

Hi Bill, thank you very much for feedback. I have tried to wipe the cache partition, followed by the app repair from the recovery mode and it didn't work. I have as well sent the error report as you suggested and will wait for the feedback. Thanks again!

Dave

[userhbNGhPkv3I · Accepted solution]

Hi Everyone,

Just to close the topic in case anyone will face same issue. There was no solution except to do the hard reset and reinstall all the apps. I can only assume that the issue was with Dual Messenger as I used Whatsapp Dual and that it has something to do with backing up of data, updating dual app etc, but cant know for sure. I am not using Dual option now and opted to use Whatsapp Business and it works perfectly.

All the best,

Dave