Lost my AT&T Service with New Samsung Update

[Agill407]

I just updated my phone on 9/22/24 to the OneUI version 6.1 version number in screenshot and as soon as I did I lost all my service. Now ATT tells me I have to get a new phone to fix the problem. What's going on???! 

 

[meself]

First I heard if this issue after a update not sure what caused it

[realaud]

Have you tried resetting your network connections, including cellular? Have you run a diagnostic on the phone? Of course AT&T would rather you buy a new phone than try to troubleshoot. It's an older phone, you have no warranty and probably no insurance, so a replacement is not in the cards.

[Agill407]

The Sim card works when they put it in another phone.. but for my phone with thr samsung update it broke up.

Is it possible to do a rollback to my previous software version?

[realaud]

Which is why you should try resetting the network connections. What have you got to lose? Obviously something got twisted with the update. Unfortunately you cannot roll back an update unless you previously made a backup to an external device. The auto update will just come back anyway.

[Agill407]

Thanks I just reset my network settings. But nothing has changed. Still can't connect. 

[B-PNW]

Factory reset the device, I would backup you data to the cloud first.