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01-15-2022
03:06 PM
(Last edited
10-22-2023
07:07 PM
by
SamsungChelsea
) in
Moisture detection in charging port. How do you fix this.
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01-15-2022
03:08 PM
(Last edited
11-01-2024
07:48 AM
by
SamsungRei
) in
I know how frustrating this is. I've had it happen myself. I understand that you stated that there has been no contact with any type of liquid. However, I am including an article that would address this issue.
Moisture in water-resistant Samsung phone's charging port
I recommend trying a factory reset if the previous steps are not helpful. Perform a factory reset on your Galaxy phone
If you are still receiving the pop-up, I would recommend having the phone evaluated by a certified technician. You can find the nearest authorized service center using this link: https://www.samsung.com/us/support/service/
For out of warranty devices, please contact customer service for additional assistance by calling 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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01-15-2022
03:08 PM
(Last edited
11-01-2024
07:48 AM
by
SamsungRei
) in
I know how frustrating this is. I've had it happen myself. I understand that you stated that there has been no contact with any type of liquid. However, I am including an article that would address this issue.
Moisture in water-resistant Samsung phone's charging port
I recommend trying a factory reset if the previous steps are not helpful. Perform a factory reset on your Galaxy phone
If you are still receiving the pop-up, I would recommend having the phone evaluated by a certified technician. You can find the nearest authorized service center using this link: https://www.samsung.com/us/support/service/
For out of warranty devices, please contact customer service for additional assistance by calling 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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