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Moisture detection in charging port

(Topic created: 01-15-2022 03:06 PM)
user7d8HBWOLZp
Constellation
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Galaxy S21

Moisture detection in charging port. How do you fix this. 

 

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DanG92263
Neutron Star
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Galaxy S21

I know how frustrating this is. I've had it happen myself. I understand that you stated that there has been no contact with any type of liquid. However, I am including a couple of articles that would address this issue.

Check the liquid damage indicator on the phone

Moisture in water-resistant Samsung phone's charging port

I recommend trying a factory reset if the previous steps are not helpful. Perform a factory reset on your Galaxy phone

If you are still receiving the pop-up, I would recommend having the phone evaluated by a certified technician. You can find the nearest authorized service center using this link: https://www.samsung.com/us/support/service/ 

For out of warranty devices, please contact customer service for additional assistance by calling 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 

 

 

 

 

 

 

 

 

 

 

 

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1 Reply
Solution
DanG92263
Neutron Star
Options
Galaxy S21

I know how frustrating this is. I've had it happen myself. I understand that you stated that there has been no contact with any type of liquid. However, I am including a couple of articles that would address this issue.

Check the liquid damage indicator on the phone

Moisture in water-resistant Samsung phone's charging port

I recommend trying a factory reset if the previous steps are not helpful. Perform a factory reset on your Galaxy phone

If you are still receiving the pop-up, I would recommend having the phone evaluated by a certified technician. You can find the nearest authorized service center using this link: https://www.samsung.com/us/support/service/ 

For out of warranty devices, please contact customer service for additional assistance by calling 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html