Music not listed after reset of phone

[Twinkstar1251]

I had to reset my phone.  I don't have my music listed.  Is there anyway to get them back?  Is there an option to downpours an earlier backup?

[Rydah]

Hey there.

If you factory reset your device, all content and settings will have been wiped off of the phone completely.

If you made a backup of the music and other content, you can restore it. You would have had to manually backed up this data using a tool such as Smart Switch or another.

Sorry that you may have lost that data.

[Twinkstar1251]

Hi. I made an online backup. I'm not sure how to get to it

[Rydah]

Where did you backup your music and where did you purchase or transfer it from?

[ForestGirl]

Why is it every time they do an update it screws up my phone. I hate updates.

[GoingTheDist]

Are you using a music streaming service like Spotify or did you download the songs off your computer?

[Twinkstar1251]

Some I downloaded and some I bought. I thought they would be linked to my Samsung account

[Twinkstar1251 · Accepted solution]

Solution update: I had Verizon cloud and it had all my music backed up. I also looked in my files and they was there. Thank you everyone for your help