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07-29-2024 07:42 AM in
Galaxy S21- Mark as New
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07-30-2024 04:49 AM in
Galaxy S21- Mark as New
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07-30-2024 05:06 AM (Last edited 07-30-2024 06:53 AM ) in
Galaxy S21You bought a used, locked phone off of eBay (probably from someone trying to skirt that last bill) and now it is unusable. I'm afraid you got duped. I hope the phone was really cheap so that you are not out too much money. Your only other option would be to settle the bill, even though it isn't yours. However, there is no guarantee that even if you do that you will still be able to log into your Google and Samsung account because that phone is likely still registered to the old owner's account.
My advice is to either see if you can return it or toss it out and get something else.
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07-30-2024 05:11 AM in
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07-30-2024 06:10 AM (Last edited 07-30-2024 06:52 AM ) in
Galaxy S21That doesn't mean the reseller checked to make sure the used device the accepted was free and clear. If they are a legitimate reseller, they will take the phone back. When someone trades in/sells a phone they no longer want, it's supposed to be unlocked and signed out of their connected accounts. Some resellers actually check, most probably just take the word of the seller.
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07-30-2024 05:50 PM in
Galaxy S21Thank you for contacting us and I'll be happy to assist you.
These are unlocked already by a code from AT&T officially.
They may require an AT&T MVNo sim to get updates on the phone itself because it's an AT&T requirement and that will not change regardless of what you submit.
You should however be able to update it via Samsung Smart Switch over a computer. "
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07-31-2024 06:49 AM in
Galaxy S21Sounds like they really don't want to take the phone back. If you don't have a computer available to you (even a friend's?) then you won't be able to try what they are suggesting. You can write back and tell them AT&T says it's still locked (they would not have unlocked it if there was an outstanding balance), and try to insist they take the phone back, or you will have to try to force open the sim tray. You can try to contact AT&T again and get a live person rather than an autobot and explain that whatever balance there may be is not yours to bear as you bought the phone from a re-seller.
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07-29-2024 07:56 AM in
Galaxy S21If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.
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07-29-2024 04:33 PM in
Galaxy S21It would not update with that Sim card in
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07-29-2024 06:40 PM in
Galaxy S21- Mark as New
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07-30-2024 03:54 AM in
Galaxy S21![](/skins/images/EABC925DB126C6274C15A0E68C4620AC/responsive_peak/images/icon_anonymous_message.png)
![](/skins/images/EABC925DB126C6274C15A0E68C4620AC/responsive_peak/images/icon_anonymous_message.png)