JUMP TO SOLUTION Solved

Original topic:

One ui 4.1 update on s21 ultra causes home button and back button to not work

(Topic created: 03-22-2022 10:47 PM)
5721 Views
MrEllison
Asteroid
Options
Galaxy S21
Well I recently updated to one ui 4.1 and I cannot use the home or back button. It was working perfectly fine before the update. 
114 Replies
Who_Dis
Neutron Star
Options
Galaxy S21

when did you update? which carrier are you with?

0 Likes
Reply
MrEllison
Asteroid
Options
Galaxy S21
Yesterday and att is the carrier
Options
Galaxy S21
My works took me 2 half hours to fix the problem
0 Likes
Reply
MrEllison
Asteroid
Options
Galaxy S21
This has helped resolve the issue for me as well. I tried everything else that was suggested to but with no resolution. What I did do that resolved the issue was go to Settings-->Apps-->Mobile Services Manager and hit Force Stop, and then went into Storage and Clear Data.
0 Likes
Reply
userpK13IQozk1
Constellation
Options
Galaxy S21

I use S21, since the update last night, Home & back button stopped working. Phone would either freeze or throw black screen and wouldnt let me go any further. 

Mobile services manager seems to be the culprit - removed permissions, cleared cache & data (under storage option), restarted phone. 

Everything works fine now. Thank you to everyone who suggested this solution !

0 Likes
Reply
userSk8mGTcv2u
Constellation
Options
Galaxy S21

I just installed the latest version on my phone (4.1) and my phone started acting up right after the re-start. I cannot touch the home button and my phone will freeze if I touch it more than once. I tried everything I've found on the internet and nothing works. Seems like everyone is having the same issue.

NPC1
Red Giant
Options
Galaxy S21
Mine updated fine. What steps have you tried?
0 Likes
Reply
user7xTjNYDaBf
Cosmic Ray
Options
Galaxy S21
Ugh these updates. For me its the "recent apps". When I go to the screen it freezes.
0 Likes
Reply
Shadowrider869
Asteroid
Options
Galaxy S21
Mine doesn't freeze but my recent apps aren't there anymore.
user7xTjNYDaBf
Cosmic Ray
Options
Galaxy S21
Yeah mine just shows 4 apps. Calculator, Calendar, Settings and Clock. Then it freezes.
0 Likes
Reply