Photo Albums not showing in Gallery, but shows photos in other apps?

[useriEGebLL7ba]

Can anyone tell me.how to get photos back on my phone? Gallery only shows me some of my albums. Went into settings and selected show all, but the only way I cam see them all is if I am in FB and want to post an image. Then they all show up

[GaryB82]

If you want all your albums to show up in the gallery you need to open the gallery and select the 3 lines in the bottom right and select settings and toggle off select essential albums and they should all show up

[useriEGebLL7ba]

I did that. It didn't change anything

[useriEGebLL7ba]

I did that and it didn't change anything

[Samsung_Moderator · Accepted solution]

Hello, thanks for reaching out. I can see how this is confusing when it shows through one app, but not the Gallery app itself. If the steps @GaryB82 did not help, you can try clearing the cache on the app itself: https://www.samsung.com/us/support/answer/ANS00077611/#:~:text=Open%20Settings%2C%20and%20then%20swi....

It is also possible a third-party application is responsible for this behavior. Check with Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If you can be sure you back up everything, even if just not visible in Gallery itself, you can try a factory reset: https://www.samsung.com/us/support/answer/ANS00062029/

If that doesn't help, go ahead and submit an error report via Samsung Members: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/