JUMP TO SOLUTION Solved

Original topic:

Power button unlocking phone

(Topic created: 07-14-2021 12:52 PM)
userW26aEIFS3N
Astronaut
Options
Galaxy S21
Hi, everyone! I just recently got and set up the Galaxy S21 Plus. The issue I'm having is that my lock screens are set up to use fingerprint, then pass code as a backup, BUT if I press the power button on the side it bypasses all my lock screens and just unlocks my phone. Definitely not secure. I can't figure out how to get it to stop. 
I have smartlock disabled and motions and gestures are all turned off. 
Any and all help very much appreciated!

1 Solution


Accepted Solutions
Solution
LongHiker
Samsung Care Ambassador
Options
Galaxy S21

@userW26aEIFS3N 

Do you have face recognition on or off?

Are you locking the phone by clicking the side key and then clicking the side key to try to unlock? Be aware that if Smart Lock is enabled, clicking the side key to lock will not lock the phone. It only turns the screen off.  Reference Settings -> Lock screen -> Secure lock settings -> Lock instantly with side key.  

View solution in context

3 Replies
Solution
LongHiker
Samsung Care Ambassador
Options
Galaxy S21

@userW26aEIFS3N 

Do you have face recognition on or off?

Are you locking the phone by clicking the side key and then clicking the side key to try to unlock? Be aware that if Smart Lock is enabled, clicking the side key to lock will not lock the phone. It only turns the screen off.  Reference Settings -> Lock screen -> Secure lock settings -> Lock instantly with side key.  

View solution in context

userW26aEIFS3N
Astronaut
Options
Galaxy S21
Ah ha! I turned off face recognition (didn't realize it was on) and that fixed the issue! Many thanks!
CoolmanNikolai
Cosmic Ray
Options
Galaxy S21
Good job guys ...
0 Likes