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Original topic:

S21 Ultra crash after Android 13 update

(Topic created: 11-21-2022 01:50 AM)
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dpashley
Constellation
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Galaxy S21

I have carried out the Android 13 update to my S21 Ultra. Currently running cerion G998BXXS5DVK1. Since the update, my phone keeps crashing and locking up. I have to reset (power and volume down button) the phone each time each time to get it working again. This happens several times a day since the update. 

Is there a fix for this or way to downgrade the OS back to a stable version?

8 Replies
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Galaxy S21
Try updating all apps from Play Store and Galaxy Store then wiping cache partition to seeing anything changes.
krayzie15
Supernova
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Galaxy S21
I have a s21 ultra and ive been checking everyday for it. Thanks for posting. I might wait a little bit even if it's available
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NPC1
Red Giant
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Galaxy S21
Might have to factory reset. Although i have a s22u,I had similar issues as you.
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MojoRisin179
Comet
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Galaxy S21
Clearing cache might help and make sure your apps are updated as well
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Atomyk
Astronaut
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Galaxy S21
I haven't even seen the update yet for my S21Ultra. Been checking for updates as well but nothing.
Solution
user365170tdJ15
Honored Contributor
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Galaxy S21
Reboot to the Maintenance (Recovery) screen

Select the Clear Cache Partition option

Next, select the Repair Apps option

... it will automagically reboot back ... give it 2-3 to finish up
dpashley
Constellation
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Galaxy S21

I cleared the cache partition as suggested and it now seems stable again with no crashes or lock ups

 

 
bill-e
Epic Samsung Care Ambassador
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Galaxy S21
Maybe ask your regional Samsung for help and for any info that they may have for this issue.
** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor
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