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S21 ultra scene optimizer not working?

(Topic created: 03-08-2021 09:10 AM)
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that1guy22
Cosmic Ray
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Galaxy S21
Usually when I take a picture of my dog it shows a little picture of a dog in the corner. Or when a plant it shows a plant, and so on. The last few weeks though it does not do this. When I restart my phone it will work for a little but then stops. I have cleared the cache partition. Anyone else having this issue?

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that1guy22
Cosmic Ray
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Galaxy S21
found a fix that has worked longer than normal, and is still working. fingers crossed it keeps working. turn off your phone. hold the power button and volume up button at the same time until you're in the boot menu. Then select repair apps (should be the very bottom) it will optimize the apps and it should work now.

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24 Replies
KimHugo
Asteroid
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Galaxy S21

I have the same problem. After restart it works for a few minutes, then it stops. It says it's on, however it does not change the icon whatever you point the camera at.

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that1guy22
Cosmic Ray
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Galaxy S21
yep, I have contacted them several times and have included system log and each time they tell me to include the system log. so I don't know, classic Samsung camera software problems. hardware is great software was designed by a team stuck in 2009.
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S21

Just to clarify, you sent the error log to our Samsung members app team is that correct?


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that1guy22
Cosmic Ray
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Galaxy S21
On the most recent one I submitted I did not, as I included screenshots of what was happening. the ones I submitted a couple weeks ago I did.
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S21

Thank you for that information. Can you please send me the E-mail address you used when signing up for your Samsung Account in a private message: http://bit.ly/2JH2rq2


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bprus22
Constellation
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Galaxy S21
S21 Ultra, I've had the same issue with 3 separate devices. My girlfriend's phone works well, her dad's my first and my replacement phones all have the same issue. I thought the new update is going to fix the issue - not the case. I played with the settings, it's the same as my girlfriend's. Her phone doesn't have any issues, my brand new one still does.
that1guy22
Cosmic Ray
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Galaxy S21
well I'm glad to see I'm not the only one having this issue. just very confused as to what it could be that makes only some phones not work. hopefully they fix it soon. A lot of my photos not nearly as good as they could be with the scene optimizer working.
userPqcZ0H3G5z
Constellation
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Galaxy S21
Same issue here. Resetting phone cache worked for a bit, but now it's back to not working.
that1guy22
Cosmic Ray
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Galaxy S21
yep mine works maybe 1/10 times now after restarting. haven't heard anything more from Samsung, but hopefully they figure it out.
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