The S21 Ultra Back cover came out

[Members_S9RRxWr]

 

 

My S21 Ultra (flagship) phone's back cover came out and water damaged. Samsung chat like to say this physical damage. The back cover adhesive is just not working (for a water proof) phone.

[BlueSkies]

Honestly, do you have Samsung Care still on the phone?

[Members_S9RRxWr]

No, that does not mean the back adhesive will come out.

[Blove24]

Do you not have Mobile device protection on that phone like insurance of whoever you have service with on that phone.

[Members_S9RRxWr]

This I received from the Samsung CEO office. They just, skips the issue. I provide every thing including my purchase from Samsung online. 

Dear Valued Customer, Thank you for contacting the CEO’s Office.  Since we cannot locate any previous records with the information you provided, your inquiry cannot be processed at this time. We kindly recommend that you call 1800 SAMSUNG with your model and serial number and they will be happy to assist you. We apologize for the inconvenience and your recent experience with us.           Best regards, SEA CEO’s Office

[Samsung_Moderator · Accepted solution]

Hello, There. Based on the photographs and information provided, it sounds like this is a service-related matter. Because our Community is peer-to-peer support, our community is not able to assist you with your inquiry. Please call 1-800-726-7864 to speak with alive representative regarding your symptoms and situation. Thank you!