Unable to reply to a thread to ask a question

[userYhwBt6DrJ5]

Hi.

I am trying to ask a question in another thread, but I can't reply. There is a message saying that "either you can not reply or you have to verify your email address". I don't know whether my email address is verified or not. Can someone help me out?

Thank you.

[Anonymous]

You mean in the member app?

[userYhwBt6DrJ5]

I mean in other threads, like this one.

[clarabell]

Ummmm. They can't reply

[userYhwBt6DrJ5]

I'm not sure what you mean.

[clarabell]

Go to your email and verify your email from samsung

[userYhwBt6DrJ5]

I didn't get an email from Samsung asking me to verify.

[SamsungRei · Accepted solution]

Hello, thank you for reaching out. I understand how frustrating it can be to not be able to reply to a post. If the thread you are trying to reply to has an accepted solution, the thread has most likely been locked. If you are having the same issue as the original poster, you are welcome to reach out to any of the moderators and send a private message for assistance. http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.