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Video recording audio is slowed

(Topic created: 01-14-2023 05:44 PM)
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userxBcxWW9kMC
Asteroid
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Galaxy S21
Since the update, my s21 ultra, in every video mode and zoom audio off, after recoding all of the audio including voice sounds like it's being played at half the speed. Have cleared cache partition a few times. Have installed 3rd party apps and even still, happens. Please help 
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

Hello, I understand how frustrating it is when you are experiencing audio issues when trying to record videos. This link provides some troubleshooting that may help. https://www.samsung.com/ph/support/mobile-devices/how-to-fix-audio-and-microphone-issues-on-your-gal... If the audio continues to lag, then it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html. I do apologize for any inconvenience.

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