Original topic:

Add ESim not showing

(Topic created: 10-18-2024 12:27 PM)
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Taimana
Asteroid
Options
Galaxy S22

Hi, 

My phone S22+ dual SIM 2023, is apparently compatible to ESim. So, I purchased one. However, the option to add an ESim does not show in Sim Manager. And if I scan the QR code, I receive the message that I do not have an app to support the function.

Is it possible to fix this?

Thanks,

Tai

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10 Replies
lonewolf2873
Cosmic Ray
Options
Galaxy S22
Try this1729283746265.jpg1729283868567_1729283868561_0.jpg
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Taimana
Asteroid
Options
Galaxy S22

Sorry,

- no 'add ESim'

- no 'add mobile plan'

- no 'scan QR code'

Thanks, Andrea

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lonewolf2873
Cosmic Ray
Options
Galaxy S22
Are you in USA? I should have asked that, different countries are not the same.
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lonewolf2873
Cosmic Ray
Options
Galaxy S22
If you fit this, and have unlocked phone, you've got a software problem on that phone.
You ARE connected to wifi when you're setting up, right?1729298227376.jpg
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Taimana
Asteroid
Options
Galaxy S22

Thanks ever so much for trying to help..
No, I am not in the US yet.
I have just been back to the store where I bought this phone.

I learned that ESim compatibility does not depend on the phone model that one has got but on the region for which it was created. Apparently mine was created for a region that did not support ESims, so I have double SIM slots but no availability to use ESims.

And there is nothing that can be done about it.

So, that's it. Will have to buy a physical Sim card when I arrive in the US. šŸ™‚

lonewolf2873
Cosmic Ray
Options
Galaxy S22
Make sure your phone is "unlocked" or not carrier locked before bringing into USA. Yes the region matters, it determines certain hardware and software devices.
Glad you got it all sorted out and safe travels to the USA.
kimberleigh
Comet
Options
Galaxy S22
Your carrier needs to activate the esim on your acct. Then you can install it.
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Taimana
Asteroid
Options
Galaxy S22

Thank you, but it was confirmed that my phone is not compatible for ESims. Thus, it cannot be activated.

KiwiBird97
Red Giant
Options
Galaxy S22
Do you get a screen similar to this (Select Your Service Provider)?
(Note that the eSIM carriers are not limited to those listed. Other eSIMs may work on a case-by-case basis.)Screenshot_20240418_003755_Call settings_1000024709_1713425875.png
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