Solved: Bug w/ Latest update - Wallpaper Color Palette - Samsung Community

ItsTeacup · ‎02-23-2023

Since update One UI 5.1, the feature to change the wallpaper & style color palette no longer pops up after changing wallpaper. When going to it manually in settings, only the color palette of the last wallpaper prior to the update loads, there is still an option for the basic colors, but no option to get the wallpaper color palette refreshed for the current wallpaper.

I've tried restartin, toggling the color palette on and off, and nothing has worked so I'm assuming it's a bug with the latest update. I change my wallpaper every week or two so that's how I noticed that it stopped working.

I'm using a samsung galaxy s22 ultra.

Anyone else having this problem?

Samsung_Moderator · ‎08-16-2023

Hello, There.

Thank you so much for posting this. Samsung is looking into this situation further and would like to gather additional details and logs from the device to determine why this could be occurring. We would ask that anyone experiencing these symptoms submit an error report. In the details include the following hashtag: #SCommunity

Also, we ask that you please make sure that when you submit the error report that the issue is presenting itself at the time of reporting.

Thank you so much for bearing with us, and make sure to keep your devices up to date with the latest software!

Steps for Submitting an error report:

1. Open the Menu

2. Press & Hold Samsung Members Icon, Then Tap Error Reports

3. Select the Category of Your Report

4. Make Sure That "Send System Log Data" is Selected to Help Resolve Your Questions Quickly and Describe Your Problem in Detail (Make sure to include the hashtag #SCommunity)

5. Change the Frequency, and send.

Note: We are marking this response as the accepted solution to float it to the top of this topic. The thread will remain open for communications.

View solution in context

JohnTechTips · ‎02-23-2023

Try the long hold

JohnTechTips · ‎02-23-2023

Go to homepage and hold down, then menu should appear, if it doesn't let me know

ItsTeacup · ‎02-23-2023

It still only shows the color palette from the wallpaper prior to the update! But thanks for the suggestion!

JohnTechTips · ‎02-23-2023

Could you possibly send a screenshot

ItsTeacup · ‎02-23-2023

Sure thing!

Screenshot_20230223_121351_Wallpaper and style.jpg

Screenshot_20230223_121355_Wallpaper and style.jpg

Jaimin399 · ‎02-23-2023

It's the exact same thing for me. It is definitely the new update. I googled and this forum is what I found.

I hope they fix it in the next update.

Robin621k · ‎02-23-2023

When you go into color palette, scroll to get to the apply to icons.

Screenshot_20230223_135909_Wallpaper and style_1000007833_1677178749.jpg

Screenshot_20230223_135859_Wallpaper and style_1000007832_1677178739.jpg

ItsTeacup · ‎02-23-2023

Yes, I can do that but the actual color palettes aren't updating with the wallpapers selected after the update. They're stuck on the colors of the wallpaper I had prior to the update.

Chris620 · ‎03-12-2023

Did you ever get the issue fixed? I'm currently having the same problem. Whenever I try to change my wallpaper the color pallet option doesn't appear. Not sure if doing a factory reset would work...hopefully there's another option.

Original topic:

Bug w/ Latest update - Wallpaper Color Palette

1 Solution