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Bug w/ Latest update - Wallpaper Color Palette

(Topic created: 08-16-2023 12:30 PM)
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ItsTeacup
Astronaut
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Galaxy S22

Since update One UI 5.1, the feature to change the wallpaper & style color palette no longer pops up after changing wallpaper. When going to it manually in settings, only the color palette of the last wallpaper prior to the update loads, there is still an option for the basic colors, but no option to get the wallpaper color palette refreshed for the current wallpaper.

 
I've tried restarting, toggling the color palette on and off, and nothing has worked so I'm assuming it's a bug with the latest update. I change my wallpaper every week or two so that's how I noticed that it stopped working. 
 
I'm using a Samsung galaxy s22 ultra.
Anyone else having this problem? 
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hello, There.

 

Thank you so much for posting this. Samsung is looking into this situation further and would like to gather additional details and logs from the device to determine why this could be occurring. We would ask that anyone experiencing these symptoms submit an error report. In the details include the following hashtag:  #SCommunity

 

Also, we ask that you please make sure that when you submit the error report that the issue is presenting itself at the time of reporting.

Thank you so much for bearing with us, and make sure to keep your devices up to date with the latest software!

 

Steps for Submitting an error report:

1. Open the Menu

2. Press & Hold Samsung Members Icon, Then Tap Error Reports

3. Select the Category of Your Report

4. Make Sure That "Send System Log Data" is Selected to Help Resolve Your Questions Quickly and Describe Your Problem in Detail (Make sure to include the hashtag #SCommunity)

5. Change the Frequency, and send.

 

**Edit - UPDATE**

Hello everyone, just following up on this. Our engineers have advised the default theme needs to be present for the color palette to work correctly, as it does not apply to third-party wallpapers or themes.

 

If you're using a default theme and wallpaper, and the device still does not recognize the patterns, you may need to perform a factory data reset on your device. https://www.samsung.com/us/support/answer/ANS00062029/ 

 

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IamGr00T2
Astronaut
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Galaxy S22
Same exact issue here as well. Haven't been able to change the color pallette for a long time. Googled the issue, and found this discussion. Using Galaxy S21. Here is the message I receive when I try to change the color pallette. Screenshot. If I choose apply all it does is apply a stock galaxy wallpaper. Screenshot_20231010_093837_Wallpaper and style.jpg
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ectojester
Astronaut
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Galaxy S22

I was able to apply a basic color, close the settings, and reopen the settings to find the wallpaper palettes reset to my current wallpaper colors

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IamGr00T2
Astronaut
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Galaxy S22
Unfortunately that doesn't work in my case. I tried but when I open settings and tap color pallette I get the same message. If I select apply, then wallpaper sets to a default galaxy one and I can choose a color pallette. But when I change back to a purchased theme/wallpaper, from the galaxy store, and go back to settings for the color pallette I get the same message. Very frustrating. Maybe it's because I'm using a theme, and not just a stand alone wallpaper? I will test that and comment back!
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IamGr00T2
Astronaut
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Galaxy S22
Aha!! So I have determined that, in my case, the color pallette option does not work when using a theme applied. If I use a free theme, that I downloaded from the galaxy store, I cannot change the color pallette. However, the color pallette option did work when I just used a wallpaper. First I applied a default galaxy stock wallpaper. Went to settings, color pallette and chose colors from the options given for the stock wallpaper. Then I went in and applied a free wallpaper from the galaxy store. Went back to settings and was able to choose a color pallette from the downloaded free wallpaper.
Long story short, color pallette works with downloaded wallpapers, but does not work with downloaded themes.
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SamsungJustin
Community Manager
Community Manager
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Galaxy S22

Hello @ItsTeacup Can you review what @IamGr00T2  stated above? If you try this on your end does this work? 

It may be a feature change, where it's not able to be customized based on specific themes being used. 

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