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Bug w/ Latest update - Wallpaper Color Palette

(Topic created: 02-23-2023 08:31 AM)
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ItsTeacup
Astronaut
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Galaxy S22

Since update One UI 5.1, the feature to change the wallpaper & style color palette no longer pops up after changing wallpaper. When going to it manually in settings, only the color palette of the last wallpaper prior to the update loads, there is still an option for the basic colors, but no option to get the wallpaper color palette refreshed for the current wallpaper.

 
I've tried restarting, toggling the color palette on and off, and nothing has worked so I'm assuming it's a bug with the latest update. I change my wallpaper every week or two so that's how I noticed that it stopped working. 
 
I'm using a Samsung galaxy s22 ultra.
Anyone else having this problem? 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hello, There.

 

Thank you so much for posting this. Samsung is looking into this situation further and would like to gather additional details and logs from the device to determine why this could be occurring. We would ask that anyone experiencing these symptoms submit an error report. In the details include the following hashtag:  #SCommunity

 

Also, we ask that you please make sure that when you submit the error report that the issue is presenting itself at the time of reporting.

Thank you so much for bearing with us, and make sure to keep your devices up to date with the latest software!

 

Steps for Submitting an error report:

1. Open the Menu

2. Press & Hold Samsung Members Icon, Then Tap Error Reports

3. Select the Category of Your Report

4. Make Sure That "Send System Log Data" is Selected to Help Resolve Your Questions Quickly and Describe Your Problem in Detail (Make sure to include the hashtag #SCommunity)

5. Change the Frequency, and send.

 

**Edit - UPDATE**

Hello everyone, just following up on this. Our engineers have advised the default theme needs to be present for the color palette to work correctly, as it does not apply to third-party wallpapers or themes.

 

If you're using a default theme and wallpaper, and the device still does not recognize the patterns, you may need to perform a factory data reset on your device. https://www.samsung.com/us/support/answer/ANS00062029/ 

 

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35 Replies
JohnTechTips
Nebula
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Galaxy S22
Try the long hold
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JohnTechTips
Nebula
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Galaxy S22
Go to homepage and hold down, then menu should appear, if it doesn't let me know
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ItsTeacup
Astronaut
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Galaxy S22
It still only shows the color palette from the wallpaper prior to the update! But thanks for the suggestion!
JohnTechTips
Nebula
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Galaxy S22
Could you possibly send a screenshot
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ItsTeacup
Astronaut
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Galaxy S22
Sure thing!

Screenshot_20230223_121351_Wallpaper and style.jpgScreenshot_20230223_121355_Wallpaper and style.jpg
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Jaimin399
Constellation
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Galaxy S22

It's the exact same thing for me. It is definitely the new update. I googled and this forum is what I found.

I hope they fix it in the next update.

 
Robin621k
Black Hole
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Galaxy S22
When you go into color palette, scroll to get to the apply to icons.
Screenshot_20230223_135909_Wallpaper and style_1000007833_1677178749.jpgScreenshot_20230223_135859_Wallpaper and style_1000007832_1677178739.jpg
ItsTeacup
Astronaut
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Galaxy S22
Yes, I can do that but the actual color palettes aren't updating with the wallpapers selected after the update. They're stuck on the colors of the wallpaper I had prior to the update.
Chris620
Astronaut
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Galaxy S22
Did you ever get the issue fixed? I'm currently having the same problem. Whenever I try to change my wallpaper the color pallet option doesn't appear. Not sure if doing a factory reset would work...hopefully there's another option.