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Dead pixels around the front camera cutout

(Topic created: 07-03-2023 02:24 PM)
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userUicodvv3rJ
Cosmic Ray
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Galaxy S22

Started noticing dead pixels developing around the front camera cutout.   Started pretty small but it has expanded to be bigger and looks like it is a problem that just will keep growing.   Posts on Reddit and Google show this seems to be a problem that is occurring on other S22 Ultras so this may be a problem with manufacturing.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hey there! I can certainly see how having dead pixels on the screen of your device can be frustrating! I found this article that has troubleshooting steps that may help with this (http://www.samsung.com/us/support/troubleshooting/TSG01001485/)

 

If you go through the article's troubleshooting steps and you are still having the same issue I would suggest having a certified technician take a look at the device. 

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  I do apologize for any inconvenience.

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3 Replies
usermzeJaY3BsM
Black Hole
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Galaxy S22

I got my S22 Ultra  shortly after release, and have no dead pixels...

userUicodvv3rJ
Cosmic Ray
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Galaxy S22
Looks like it continues to grow tooPXL_20230707_151938351.PORTRAIT.ORIGINAL_1000000168_1688765937.jpg
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hey there! I can certainly see how having dead pixels on the screen of your device can be frustrating! I found this article that has troubleshooting steps that may help with this (http://www.samsung.com/us/support/troubleshooting/TSG01001485/)

 

If you go through the article's troubleshooting steps and you are still having the same issue I would suggest having a certified technician take a look at the device. 

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  I do apologize for any inconvenience.

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