Vosky
Constellation
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Wednesday in
Galaxy S22Hello all, i got an s22 ultra , biometrics don't work, no matter what i do
Facial recognition gets to 97 percent and just fails, asks me to reboot phone, fingerprint registers until
it gets to 91percent and just says 'operation cancelled'
I've reset the phone, but that didn't help, any ideas are welcome!
1 Reply
LongHiker
Galactic Samsung Care Ambassador
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Thursday in
Galaxy S22@Vosky As a troubleshooting step, you can boot into safe mode. If everything works while booted in safe mode, you know that some 3rd party software is causing a conflict.
To boot in safe mode, https://www.samsung.com/us/support/answer/ANS00062983/
You can use Safe mode to remove problematic third-party apps from your Galaxy device.

