Original topic:

Face ID registration and fingerprint registration crash

(Topic created: Wednesday)
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Vosky
Constellation
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Galaxy S22

Hello all, i got an s22 ultra , biometrics don't work, no matter what i do
Facial recognition gets to 97 percent and just fails, asks me to reboot phone, fingerprint registers until
it gets to 91percent and just says 'operation cancelled'

I've reset the phone, but that didn't help, any ideas are welcome!

1 Reply
LongHiker
Galactic Samsung Care Ambassador
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Galaxy S22

@Vosky As a troubleshooting step, you can boot into safe mode. If everything works while booted in safe mode, you know that some 3rd party software is causing a conflict.

To boot in safe mode, https://www.samsung.com/us/support/answer/ANS00062983/ 

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