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Members App Broke Product Registration

(Topic created: 01-20-2023 05:42 AM)
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Themeparkpro
Cosmic Ray
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Galaxy S22
The latest Members app update resulted in my S22U being shown as having an invalid model number and IMEI even though both are correct and show properly on the support website. Same with my Tab S8U. Fix please?
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hello, We understand the frustration of the Members app not displaying the correct device information. Rest assured that if the website is showing the correct registration that you are covered.

For clarification purposes, have you verified you are logged into the same Samsung account on all devices?

Were the tablet and phone shown in the Members app correctly prior to the update?

We will be happy to look into this further for you. Please send a private message with a link to this conversation, so we may look into this further. http://bit.ly/2XERsky

 

 

 

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hello, We understand the frustration of the Members app not displaying the correct device information. Rest assured that if the website is showing the correct registration that you are covered.

For clarification purposes, have you verified you are logged into the same Samsung account on all devices?

Were the tablet and phone shown in the Members app correctly prior to the update?

We will be happy to look into this further for you. Please send a private message with a link to this conversation, so we may look into this further. http://bit.ly/2XERsky

 

 

 
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