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02-19-2022 07:28 PM (Last edited 06-09-2023 04:06 PM by SamsungJoJo ) in
Galaxy S22I have an S22 Ultra (AT&T) and I keep getting a popup asking me to send diagnostic data to Google. (see photo). It says "user initiated". but I never initiated anything. I have turned usage and diagnostics off and on in settings and it makes no difference. I have cleared the cache partition, removed and reinstalled my Google account and factory reset the phone and it makes no difference. This is driving me crazy so please help. Thanks.
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02-19-2022 09:36 PM in
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02-19-2022 10:15 PM in
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02-20-2022 05:23 AM in
Galaxy S22In my case, it is totally random. The phone can be idle or in an app or browsing. There is no common thread I've seen so far.
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02-20-2022 06:17 AM in
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02-20-2022 09:33 AM in
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02-20-2022 07:12 AM in
Galaxy S22That's what I'm thinking too. This morning I did yet a 3rd factory reset, this time using smart switch and transferring data from my S21 Ultra that is flawless. So far after an hour or so, no popups. I tried looking at the event log on one of the popups yesterday, but it was about 10 miles long and I couldn't see anything that clearly indicated a crash. Then again, I'm not a software engineer. I've opened a case with Google.
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02-20-2022 10:32 AM in
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02-20-2022 12:04 PM in
Galaxy S22Kalon,
I'm assuming you mean the Google Messages app. I'm using Textra for my texts, but I will disable Messages to see what effect that has on mine.
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02-20-2022 02:32 PM in
Galaxy S22