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Original topic:

Google diagnostic feedback form keeps popping up

(Topic created: 02-20-2022 02:32 PM)
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Runplayerone
Cosmic Ray
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Galaxy S22

I have an S22 Ultra (AT&T) and I keep getting a popup asking me to send diagnostic data to Google. (see photo). It says "user initiated". but I never initiated anything. I have turned usage and diagnostics off and on in settings and it makes no difference. I have cleared the cache partition, removed and reinstalled my Google account and factory reset the phone and it makes no difference. This is driving me crazy so please help. Thanks.ScreenshotScreenshot

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user751201tmO21
Honored Contributor
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Galaxy S22
What are you doing when the pop-up occurs ? When that pop-up occurs, are you doing the same activity ?
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G-unit7
Constellation
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Galaxy S22
Following. I've got the same problem.
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Runplayerone
Cosmic Ray
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Galaxy S22

In my case, it is totally random. The phone can be idle or in an app or browsing. There is no common thread I've seen so far.

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3pcssuits
Galaxy
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Galaxy S22
That almost looks like a crash report.
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PaperStation
Supernova
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Galaxy S22
I think that is a crash report. I wonder if maybe a Google app/service is crashing somehow. Is there a way to view/share those system logs it is generating.
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Runplayerone
Cosmic Ray
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Galaxy S22

That's what I'm thinking too. This morning I did yet a 3rd factory reset, this time using smart switch and transferring data from my S21 Ultra that is flawless. So far after an hour or so, no popups. I tried looking at the event log on one of the popups yesterday, but it was about 10 miles long and I couldn't see anything that clearly indicated a crash. Then again, I'm not a software engineer. I've opened a case with Google.

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Kalon
Constellation
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Galaxy S22
Happening for me as well. I disabled the Google texting app that came installed on the phone. Hasn't popped up since. I assume it has a bug so until it's fixed just disable and use Samsungs texting app
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Runplayerone
Cosmic Ray
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Galaxy S22

Kalon,  

I'm assuming you mean the Google Messages app. I'm using Textra for my texts, but I will disable Messages to see what effect that has on mine.

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Kalon
Constellation
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Galaxy S22
I'm not quite sure what it's actually called. I wasnt using it either, I'm pretty simple, send text..get text..end of day. Lol. So I've always just used Samsungs app. but it was the problem for me. I only figured this bc I looked at the, I guess was the diagnostics it was trying to send. There was a view option under the area where I was suppose to "leave my feedback" and among all the numbers, symbols and other stuff I don't understand the words message/messages were sprinkled around. Lol. And since it was trying to send the feedback to Google I put 2 and 2 together and disabled that app just to see what happens and it fixed the issue.
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