Help even tech support can't help.

[kellyxxx]

I have an issue even tech support cannot fix. When I plug my phone into my desk top or my laptop I cannot get either computers to see my phone. I want to transfer music and photos back and forth but no luck. Every time I connect phone to computer the phone starts to charge. I went into dev settings and changed the connect from charging to data transfer but no luck. I thought the phone was bad but second phone has same problem. Last support session they said transfer files thru the cloud but I prefer to do it thru my desktop where my editing tools are. If I can't fix this issue I will have to go back to an Iphone. With the Iphone I just connect to my computer and my computer auto ran my photos program. Any help please????

[kellyxxx]

I bought a card with usb-c ports and put it in my comp. no luck.

[reburauphigh]

All I can say aside for cables and hardware is to make sure USB debugging is on in developer settings, idk...

[kellyxxx]

Thats first thing I did

[userella]

Have you tried samsung flow on both devices Bluetooth turned on mirrors your phone and your can send files I haven't tried to send any though but got it mirror . Back and forth files may work best with one drive.

[kellyxxx]

my desktop does not have bluetooth.

[Cyberprince]

Have ypu checked your desktop's device manager? Open it up and plug and unplug the phone a few times and see if it reloads. Also, just to be thorough, the phones are screen unlocked as well yes?

[kellyxxx]

Yep several times and comp won't recognize the phone.

[Cyberprince]

Sheesh iight so assuming you're there's no hub or usb pci card inserted and the port itself does support 3.0 minimum then I have teo suggestions. Try updating the bios and any other manufacture drivers for your mobo . Still no luck then we gonna have to go to the cmd line

[Cyberprince]

Also, have they even been connected successfully?

[kellyxxx]

Nope never been able to connect. No issues with my apple phone tho. Thought going to samsung would have been just plug and play.