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Locked due to too many unlock attempts after update

(Topic created: 08-09-2024 04:07 PM)
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altoussa
Constellation
Options
Galaxy S22

My S22 Ultra updated to latest version with One UI 6.1. Since then it says 'Too many incorrect unlock attempts' and it makes me wait before I can do anything with the phone. The first time it made me wait 11 minutes and the second time 24 hours.

After waiting 24 hours I can start the phone in Safemode then it stuck in "Phone is starting" and again I am locked for another 24 hours. what is the problem?

since two days the phone was rebooting from it self after the last update but now I am blocked

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hey there! I can certainly understand needing to be able to get into your phone, and it keeps locking you out. I would suggest taking it to a certified technician and doing a software reflash! 

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

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realaud
Honored Contributor
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Galaxy S22

What you don't want to do is keep entering the wrong password. Do it 15 times in a row, and you brick your phone, making it unusable forever.  You should try doing a factory reset, and restoring a backup.  The backup installs without any security, so you will be able to set your password/pin/biometrics again.

Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hey there! I can certainly understand needing to be able to get into your phone, and it keeps locking you out. I would suggest taking it to a certified technician and doing a software reflash! 

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

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